FAQ

We accept all major payment methods, including Credit Card, Debit Card, and PayPal. Unfortunately, we are unable to accept payment via cash on delivery (COD) or bank transfer. To make a payment, click on the “CHECKOUT” buttons in your shopping cart. Then, you could choose the payment method from there.

Unfortunately, we don't support COD service. Instead, we do have a complete after-sale policy. Please be reassured and enjoy your shopping.

The currency on our website is GBP by default.

We offer secure and fast global shipping, and the time frames in our shipping and return policies are calculated in business days, excluding weekends and public holidays. Deliveries usually arrive within 5-10 days. If you have any special requests regarding shipping after placing your order, please contact our customer service team. We will assist you accordingly.

To change your address before an order has shipped, please contact us via Messenger or at support@zenifyworld.com. Please provide your order number and correct shipping address for us to change for you as soon as possible. If your order is already dispatched to you, unfortunately, we cannot change the shipping address for you from our end. Please find the shipping details and contact Callie service team and we will provide solutions for you or if you may pick up the parcel at the original address.

Most parcels arrive on time. Occasionally the tracking may show as delivered, but you don't have your parcel. If the tracking for your parcel shows it as delivered, but you haven't received it, please try the following:

1. Please confirm the address you submitted is correct.

2. Look for a notice of attempted delivery.

3. Look around the delivery location for your package. See if someone else in the house accepted the delivery

4. Your parcel may have been left with a neighbor or in a safe place like a porch or garage.

5. Please contact your local post office to check if your package is lost. If so, please ask them for a file document to prove it.

Please contact our customer service team and provide your order number. We will be happy to assist you.

Please register and sign in your Zenify account. You could view all your orders and track the order status via “My Orders” in the account center.

Your item will be prepared for shipment once we have processed your order. If you wish to change or cancel your order, please contact our customer service immediately via Messenger or send an email to support@zenifyworld.com. We are committed to shipping your order as quickly as possible, so your order may already be in transit. In this case, unfortunately, we will not be able to change or cancel your order. However, please contact our customer service team, and we will do our best to accommodate your request.

We're sorry to hear that an item is missing!! Please check your order details on your order confirmation to ensure that the details are correct and as you ordered. We may have sent your items in separate parcels, so please check your orders to see if any of your items will be arriving separately. If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to ensure you're not missing anything. If an item is missing, please contact our customer service team with your order number, the missing item's name, and a link to the item page if you have it. We will resolve this issue for you as quickly as we can.

We are sorry to hear that there is an issue with your order! If this occurs, we will do our best to resolve it immediately. Please check your order details to ensure the order was placed correctly. If the mistake is ours, we will be happy to correct it and offer a free replacement item. We will assist you with any issues, so please don’t hesitate to contact our customer service team and include your order number as well as photos of the incorrect item. Also, please help us understand how the item should have looked. Rest assured, we will resolve this issue for you as quickly as possible.

We offer a 90-day return policy:

1. Please keep the product in its original condition when returning.

2. The customer is responsible for all shipping and handling fees related to the item and is fully responsible for the safe return of the item. We recommend careful packaging and purchasing insurance as a minimum precaution.

It usually takes around 3-5 business days for our team to process the refund. Please check your account a few days later after it is initiated. Thank you for your patience.

The refund will be returned to the original account you used to pay for the order.

Zenify uses a variety of security precautions to protect your personal information from unauthorized use. We use the latest security technologies, including data encryption, server authentication, message integrity, SSL certificates, and trust waves – just like keeping your PayPal and credit card information in a bank vault. We assure you that our website is safe, and we have implemented the most advanced security measures. Customer safety and privacy are always our top priorities.

Currently, we focus on our online services and do not have a physical store.

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM